Effective Date: 01.07.2025
1. Policy statement
1.1 This Privacy Policy describes how Findir Advisory FZE LLC, a company registered in Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates (“FINDIR”, “We”, “Our”, “Us”), collects, uses, and stores your personal data when you use our website and services. Personal data (“Personal Data”) shall be defined as information that can be used to uniquely identify, contact or locate an individual or a company. FINDIR
may only process personal data for legitimate purposes as permitted or required under applicable UAE and Emirate of Dubai Data Protection Law (“DP Law”).
1.2 FINDIR shall not retain Personal Data for longer than it is needed, and FINDIR can only use it for the purpose it was originally collected for. Personal data received from third parties is protected and used only in ways explicitly agreed. Personal Data that is transferred to third parties must be appropriately safeguarded and managed in compliance with the relevant laws and regulations. As and when required, Non-Disclosure Agreements are signed between FINDIR and third parties.
2. Compliance and Administration
2.1 FINDIR’s clients have the rights concerning the collection, storage, and processing of their Personal Data. This Privacy Policy (“Policy”) sets out the framework under which FINDIR collects, processes, and protects Personal Data received from individuals and third parties.
2.2 FINDIR acknowledges that the fair, transparent, and lawful handling of Personal Data is essential to fostering trust and supporting the effective operation of its business. Accordingly, all FINDIR employees, contractors, and service providers are required to adhere to the provisions of this Policy when processing Personal Data on behalf of FINDIR. Any breach of this Policy may result in disciplinary measures and, where appropriate, legal action.
2.3 The Personal Data maintained by FINDIR in relation to its clients, employees, suppliers, and other third parties are protected by legal safeguards as prescribed under applicable data protection laws, including Federal Decree Law No. 45 of 2021 on the Protection of Personal Data.
2.4 In accordance with these legal obligations, FINDIR is committed to respecting the privacy of all third parties and users of its online services available at https://findir.ae/ (“Website”). Pursuant to the DP Law, FINDIR collects information from users of the Website (“Users”) when they access or interact with the Website, communicate with FINDIR
through designated email addresses, or utilize other web-based tools, services, or features offered by FINDIR (“Website Services”).
3. Data collection and protection principles
3.1 When you interact with the Website or submit information through any of Our forms, FINDIR may collect certain categories of Personal Data, including but not limited to:
(a) Full name (first name and last name);
(b) Email address;
(c) Contact telephone number;
(d) Company name;
(e) Country of residence;
(f) Responses to qualification questions pertaining to your business activities.
3.2 FINDIR does not collect sensitive categories of Personal Data such as passport details, financial account information, or IP addresses through the Website.
3.3 All persons or entities processing Personal Data on behalf of FINDIR
are required to comply with the following core principles of data protection, in line with applicable law and regulatory requirements, particularly the principles of lawfulness, transparency, and accountability:
3.4 Personal Data shall be collected only for specific, explicit, and legitimate purposes and shall not be further processed in a manner incompatible with those purposes.
3.5 By voluntarily submitting Personal Data via the Website or otherwise, Users and third parties acknowledge and consent to the collection, storage, and use of such data by FINDIR for its legitimate business and regulatory purposes, which may include responding to queries submitted via the Website, providing information or promotional material upon request, and maintaining internal records for operational efficiency.
3.6 FINDIR shall not be held responsible for the accuracy of Personal Data provided by Users or third parties. However, upon request or receipt of updated information, FINDIR shall take reasonable steps to correct or update the relevant Personal Data stored in its databases.
4. Purpose of Data Collection
FINDIR collects and processes Personal Data for the following legitimate business purposes:
(a) To record and maintain your information within our CRM system;
(b) To communicate with you by sending relevant updates, newsletters, and promotional materials, subject to your consent where required by DP Law;
(c) To assess your specific requirements and to recommend appropriate products or services tailored to your business needs;
To enable our sales and client support teams to follow up with you and provide personalised assistance, solutions, or responses to your inquiries
5. Data security
5.1 FINDIR shall implement appropriate technical and organisational measures to safeguard Personal Data against unauthorised or unlawful processing, as well as against accidental loss, destruction, or damage.
5.2 All FINDIR employees, contractors, and authorised personnel are responsible for maintaining the security and integrity of FINDIR’s information systems. They are required to comply with this Policy and all related internal policies and procedures concerning the appropriate use and protection of devices, software, and other systems within FINDIR’s IT infrastructure.
6. Data Sharing and Transfers
6.1 FINDIR does not sell or otherwise disclose your Personal Data to third parties for commercial purposes.
6.2 However, Personal Data may be shared with carefully selected third-party service providers strictly for the purpose of supporting FINDIR’s operational, administrative, and business functions. These may include:
(a) CRM providers (such as AMA CRM);
(b) Email service providers located within the European Union;
(c) Business partners, contractors, and service providers engaged to perform services on FINDIR’s behalf, including but not limited to marketing, analytics, communication, and customer support.
6.3 All such third parties are contractually obligated to handle Personal Data in compliance with applicable data protection laws and regulations and in accordance with the terms of this Privacy Policy.
7. International Data Transfers
7.1 While FINDIR’s primary data storage infrastructure is located within the United Arab Emirates, certain data processing activities may involve the transfer of Personal Data to service providers whose servers are located in jurisdictions outside the UAE, including countries within the European Union.
7.2 Any such international data transfers are carried out in accordance with the applicable data protection legislation. FINDIR selects its service providers based on their adherence to internationally recognised privacy and data security standards, such as those set forth in the General Data Protection Regulation (GDPR).
8. User Requests
8.1 FINDIR shall, upon written request, provide Users or their authorised representatives with information regarding the processing of their Personal Data, in accordance with the DP Law.
8.2 Requests for such information may be submitted electronically to the contact details provided on the Website. FINDIR shall respond to such requests within ten (10) business days.
8.3 Users are entitled to withdraw their consent to the processing of their Personal Data at any time by submitting a written request to FINDIR’s registered address, or electronically, in accordance with the procedures established under the DP Law.
8.4 Pursuant to the DP Law and this Policy, Users have the right to:
(a) Request information regarding the nature, scope, and purposes of the processing of their Personal Data by FINDIR;
(b) Object to or request the cessation of the processing of their Personal Data by FINDIR, in accordance with the procedure set out in Article 8.2 of this Policy.
9. Data Retention
FINDIR retains Personal Data only for as long as necessary to fulfil the specific purposes for which it was collected, as outlined in this Policy, or as required to comply with legal, regulatory, or contractual obligations. Upon expiration of the retention period, FINDIR shall ensure the secure deletion or anonymisation of such data in accordance with applicable laws and industry best practices
10. Cookies
FINDIR may utilise cookies or similar technologies to enhance the User’s browsing experience, analyse website usage, and deliver personalised content.
11. Changes to this Policy
This Policy may be amended by FINDIR with the notification of Users and third parties by posting a new version of the amended policy on the Website. Changes to the Policy made by FINDIR come into force on the day following the day of its posting on the Website of the new version of the Policy.
12. Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact:
FINDIR ADVISORY FZE LLC
SPC Free Zone, Sharjah, UAE
United Arab Emirates
Email: info@findir.ae